FAQ

General Questions

We offer a 14-day return policy, giving you 14 days from the date you receive your item to request a return. For more details on how to return an item, please refer to our Return Policy.

The quickest way to ensure you get the item you want is to return the current item. Once your return is accepted, you can make a separate purchase for the new item.

Once your order has been placed, we are unable to modify or cancel it. Please double-check that you have selected the correct style before completing your purchase.

Shipping costs depend on the destination country. Please check our Shipping policy for more information. Free shipping may be available for orders over a certain amount.

Delivery times depend on your location and the shipping method chosen. Please check our Shipping Policy for more information.

Yes, once your order is shipped, you will receive a tracking number via email.

All our products come with specific care instructions on their labels. To maintain their quality, we recommend wipe clean only. Avoid using harsh chemicals or submerging them in water.

All our bags are elegantly packaged in a gift box, making them perfect for gifting. Each bag comes complete with a dust bag for safe and convenient storage.
All pre-order dates are estimates of when we expect stock to arrive at our warehouse. Please note that these dates may change due to unforeseen delays in shipment. Once the pre-ordered items arrive, we will dispatch all orders within 24 hours. We appreciate your patience and understanding during the restocking process.
If the item you want is out of stock, you can subscribe to receive notifications about restocking. Simply join our wait list for the desired product, and we will inform you as soon as it becomes available again.